Cancellation requests
Contact support with the order number and affected items. A request must be confirmed; a message alone does not stop a parcel in transit. Before dispatch, we check whether cancellation can be completed. After dispatch, interception, return or another resolution may be necessary.
Refund eligibility
Refunds may be due for accepted cancellations, products not supplied, lost deliveries, and damaged, defective, incorrect or materially misdescribed goods, subject to facts and applicable law. Change-of-mind requests are assessed under terms disclosed for the item or agreed with support. Mandatory consumer remedies are not excluded.
Damaged or missing goods
Supply the order reference and issue details, with photographs where reasonably available. Retain the product and packaging where practical. We will discuss replacement, return, refund or another lawful remedy. Lack of packaging or an unboxing video does not automatically defeat a statutory claim.
Refund method and timing
After approval we communicate the amount, method and processing information. Online refunds use the original payment method where supported by the provider and applicable rules. For cash payments or unsupported routes, a suitable verified alternative is agreed. Bank and provider posting times can differ from refund initiation time.
Shipping charges and enquiries
Shipping-charge treatment depends on the reason and terms disclosed before purchase. No unlawful withholding or undisclosed cancellation deduction applies. Contact support with the order or refund reference for status.
Failed and duplicate payments
A debit alone does not establish a successful order. Share the order and transaction reference for failed, pending or duplicate charges, not credentials. We reconcile with the authorized provider where integrated and arrange reversal or refund of verified excess amounts; banking and provider rules affect timing.
Digital courses
See Digital Products and Courses Policy for actual digital purchases; access problems and statutory refund rights are not excluded.
Support
Email: angelcrystals.in@gmail.com Phone / WhatsApp: +91 97032 31574 Postal address: 38-31-91, Sriharsha Nagar, Marripalem, Visakhapatnam, Andhra Pradesh – 530018, India