Eligibility
Contact us about damaged, defective, incorrect, incomplete or materially misdescribed items. Not every crystal is non-returnable. Disclosed natural variation is not necessarily a defect, but does not excuse damage or misdescription. Other returns depend on terms disclosed for the item or agreed with support.
Return requests
Provide the order number, item and reason, with photographs where reasonably available. We will explain collection or the confirmed return address. Do not send goods to an unconfirmed address. Reporting promptly helps investigation but does not remove statutory rights.
Product condition and packaging
Take reasonable care of goods and include supplied accessories and packaging where available. Original packaging is not an absolute condition for statutory remedies; reasonable inspection of goods is allowed. An unboxing video is not required as the only proof.
Return shipping
For seller-caused errors, damaged or defective goods, collection or reimbursement of reasonable return costs will be addressed as required by law. Customer-paid shipping for agreed change-of-mind returns is explained before arrangement.
Exchanges and inspection
Exchanges depend on suitable stock. If replacement is unavailable, an appropriate alternative or refund where due is discussed. After receipt or sufficient verification, we inspect the issue and communicate next steps. Inspection cannot arbitrarily deny lawful remedies.
Support
Email: angelcrystals.in@gmail.com Phone / WhatsApp: +91 97032 31574 Postal address: 38-31-91, Sriharsha Nagar, Marripalem, Visakhapatnam, Andhra Pradesh – 530018, India